FCC Medio Ambiente Quality Management System complies with the UNE-EN ISO 9001:2015 international standard and has been audited by AENOR, certified under ER-0278/1997 in 1997.

The main requirements of this international standard include the development of documented management policies and procedures for the correct operational development of the organisation, the analysis and review of the needs and expectations of stakeholders to achieve the expected quality levels, the determination of legal or other requirements that may affect the organisation in relation to its control and compliance, and the monitoring, measurement, analysis and improvement of the management system. It is for this reason that FCC's Management System is based on the PDCA methodology (Plan-Do-Check and Act), the principle of continuously improving the activities it develops and which require ensuring the effective and excellent provision of services to our customers, also based on citizen satisfaction.

Mixed washing system at the Third Millennium Bridge (Zaragoza)