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The Quality Award's purpose is to recognise the projects developed and implemented and which are distinguished by the increase in the quality of the services provided and/or influence in improving how the internal processes of the company are managed, for example: new service provision models, use of new technologies in the delivery of services, development of methodologies for the inspection and monitoring of services, methodology followed to improve maintenance of equipment or facilities, methods to evaluate the satisfaction of our customers or users of our services, systems to improve communication between our customers or users and the company, incident management methodologies, etc.
Project “COMPREHENSIVE IT SERVICE MANAGEMENT DEVICE”:
Implementation of a sotware or computer application to control and monitor the work to be carried out, providing coverage to the efficeint resolution of the anomalies/incidents detected during the provision of services, personnel control, task planning, daily progress reports, etc., as well as allowing fluid communication between FCC and the City Council, in addition to providing a system for quality control.
Project “DRACMA, SMART SEWER INSPECTION AND CLEANING MANAGEMENT”:
The project involves inspecting the sewage network with the support of a computer system that analyses the results and reduces cleaning requirements to only those elements that are dirty (or require it due to odours or other anomalies).
